e-Newsletter Accessibility

Using this website

e-Newsletters are created and distributed by Blaby District Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you can’t access parts of e-Newsletters

If you need information from e-Newsletters in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us on email public.relations@blaby.gov.uk or call 0116 275 0555.

We’ll consider the request and respond within 3 working days.

Reporting accessibility problems with e-Newsletters

We’re always looking to improve the accessibility of our e-Newsletters.

If you find any problems that aren’t listed on this page or think we are not meeting accessibility requirements, please use our report form to let us know or contact: public.relations@blaby.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

The Minicom service is a telephone typewriter device for communication for people who are deaf, hearing impaired or have a speech impediment.  A Minicom is like a telephone with a small keyboard and screen. Instead of speaking, you type in what you want to say. Then, by inputting a Minicom number, your message is relayed down the telephone line and appears on the screen of the member of staff you are calling (it is held on reception).

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter or someone to translate a language other than English.

We offer braille copies of documents, bills, webpages and other resources upon request. We will also discuss with the customer when arranging to find the best solution.

Technical information about e-Newsletter accessibility

Blaby District Council is committed to making its e-Newsletters accessible, in accordance with the Public Sector Bodies (websites and Mobile applications) (No.2) Accessibility Regulations 2018.

e-Newsletters are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

How we tested e-Newsletters

e-Newsletters templates were last tested on 29 August 2019. The test was completed using WAVE web accessibility evaluation tool.

There is one error found on the “General Newsletter” template relating to accessibility criteria against WCAG 2.1 standard A and WCAG 2.1 standard AA.

There is one error found on the “Planning Newsletter” template relating to accessibility criteria against WCAG 2.1 standard A and WCAG 2.1 standard AA.

There is one error found on the "Business Boost Newsletter" template relating to accessibility criteria against WCAG 2.1 standard A and WCAG 2.1 standard AA.

There is one error found on the "Members e-Bulletin" template relating to accessibility criteria against WCAG 2.1 standard A and WCAG 2.1 standard AA.

There is one error found on the "Leisure Newsletter" template relating to accessibility criteria against WCAG 2.1 standard A and WCAG 2.1 standard AA.

Non accessible content

The content listed below is non-accessible for the following reasons.

WCAG 2.1 – Priority 1 (A) Check failure – 3.1.1 Language of Page – The language of the page isn’t identified using the HTML lang attribute example <html lang="en">. However the Language Attribute is set for the entire Campaign itself, and is automatically inserted into the Template HTML following the initial Doc Declaration. Our e-newsletter providers state that the code in question is a Language Attribute Indicator, which is automatically placed into the Doc Declaration. This "Strict//EN" code is English language identifier.

Signed off by:

Colin Jones, Corporate Services Group Manager, Blaby District Council

This statement was prepared on August 15 2019. It was last updated on September 17 2019.

Last updated 18 September 2019
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