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Accessibility Statement for Blaby District Council Website

Using this website

This Council's website blaby.gov.uk has been developed for and is managed by Blaby District Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels, and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of our website are not fully accessible:

  • Older PDFs aren’t fully accessible to screen reader software

What to do if you can’t access parts of this website

If you need information from this website in a different format like accessible PDF, large print, easy read, audio recording, or braille, please contact us on email website.team@blaby.gov.uk or call us using our Contact the Council page.

We’ll consider the request and respond within 3 working days.

If you cannot access the map on our Contact the Council webpage, please call us using our Contact the Council page for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we are not meeting accessibility requirements, please use our report form to let us know or contact: website.team@blaby.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

The Minicom service is a telephone typewriter device for communication for people who are deaf, hearing impaired, or have a speech impediment.  A Minicom is like a telephone with a small keyboard and screen. Instead of speaking, you type in what you want to say. Then, by inputting a Minicom number, your message is relayed down the telephone line and appears on the screen of the member of staff you are calling (it is held in reception).

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter or someone to translate a language other than English.

We offer braille copies of documents, bills, web pages, and other resources upon request. We will also discuss with the customer when arranging to find the best solution.

Technical information about blaby.gov.uk’s accessibility

Blaby District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Blaby.gov.uk is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word Documents are essential to providing our services. By September 2020 we plan to either fix these or replace them with accessible HTML pages or online forms. Due to the Coronavirus pandemic, the original date of September 2020 to fix or replace PDFs will no longer be possible. However, we intend to ensure that all of these are fixed or replaced with accessible HTML pages or online forms as quickly as possible.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations. Ultimately we plan to provide an accessible HTML version of the information as the primary source.

How we tested blaby.gov.uk

Blaby.gov.uk was last tested on 24 October, 2021. The test was carried out by Silktide. All pages of the website and PDF documents within the website were tested.

We have scored 100/100 for accessibility, 100% is compliant for level A WCAG 2.1 checks, 100% is compliant for level AA WCAG 2.1 checks and 100% is compliant for level AAA WCAG 2.1 checks.

100 percent scores in each level

You can contact website.team@blaby.gov.uk by email to get a copy of the reports and to ask for further details on the reports.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • There are currently no actions required for non-accessible content

What we’re doing to improve accessibility

We plan to provide an accessible HTML version of documents or PDFs and Word Documents will meet accessibility standards as the primary source by September 2020. Due to the Coronavirus pandemic, the original date of September 2020 to fix or replace PDFs will no longer be possible. However, we intend to ensure that all of these are fixed or replaced with accessible HTML pages or online forms as quickly as possible.

Services based on a different technical platform

Technical information about my.blaby.gov.uk’s accessibility

Blaby District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested my.blaby.gov.uk

My.blaby.gov.uk was last tested on November 5, 2021. The test was carried out by Silktide. All pages of the website and PDF documents within the website were tested.

We have scored 61/100 for accessibility, 75.7% is compliant for level A WCAG 2.1 checks, 49.5% is compliant for level AA WCAG 2.1 checks and 49.5% is compliant for level AAA WCAG 2.1 checks.

Non-accessible content

  • Ensure pages don't require zooming and 2D scrolling on small screens WCAG AA 1.4.10
  • Ensure controls change appearance when they are selected WCAG AA 2.4.7
  • Allow users to quickly skip to content WCAG A 2.4.1
  • Ensure lists are marked up correctly WCAG A 4.1.1
  • Ensure forms controls have labels WCAG A 1.3.1
  • Specify alternative text for all media WCAG A 1.1.1
  • Specify the language of every page WCAG A 3.1.1

Technical information about myaccount.blaby.gov.uk’s accessibility

Blaby District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested myaccount.blaby.gov.uk

Myaccount.blaby.gov.uk was last tested on November 5, 2021. The test was carried out by Silktide. All pages of the website and PDF documents within the website were tested.

We have scored 83/100 for accessibility, 93.8% is compliant for level A WCAG 2.1 checks, 74.8% is compliant for level AA WCAG 2.1 checks and 74.8% is compliant for level AAA WCAG 2.1 checks.

Non-accessible content

  • Ensure control change appearance when they are selected WCAG AA 2.4.7
  • Ensure form controls have labels WCAG A 1.3.1
  • Ensure every page contains a heading WCAG A 1.3.1
  • Avoid alternative text that is the same as the adjacent text WCAG A 1.1.1

Third-party applications

We require that any new third-party systems we commission for the website are Web Content Accessibility Guidelines 2.1 AA compliant. However, third-party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website. Third-party applications include:

  • Blaby homes
  • Capita online payments
  • iTrent - Apply for a council job vacancy
  • Granicus AchieveForms
  • Idox planning applications search, building control regulations search, and licensing register
  • Modern.gov Councillor information, meetings, agendas, and minutes
  • The Noise App mobile application that is provided by RH Environmental Ltd 

We monitor the accessibility of these sites and ask suppliers to fix accessibility issues that arise. 

Last updated 5 November 2021
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