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Accessibility Statement for Blaby District Council Website

Using this website

This Council's website blaby.gov.uk has been developed for and is managed by Blaby District Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of our website are not fully accessible:

  • Most older PDFs aren’t fully accessible to screen reader software

What to do if you can’t access parts of this website

If you need information from this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us on email website.team@blaby.gov.uk or call 0116 275 0555.

We’ll consider the request and respond within 3 working days.

If you cannot access the map on our Contact Us webpage, please call on 0116 275 0555 for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we are not meeting accessibility requirements, please use our report form to let us know or contact: website.team@blaby.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

The Minicom service is a telephone typewriter device for communication for people who are deaf, hearing impaired or have a speech impediment.  A Minicom is like a telephone with a small keyboard and screen. Instead of speaking, you type in what you want to say. Then, by inputting a Minicom number, your message is relayed down the telephone line and appears on the screen of the member of staff you are calling (it is held on reception).

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter or someone to translate a language other than English.

We offer braille copies of documents, bills, webpages and other resources upon request. We will also discuss with the customer when arranging to find the best solution.

Technical information about blaby.gov.uk’s accessibility

Blaby District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Blaby.gov.uk is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word Documents are essential to providing our services. By September 2020 we plan to either fix these or replace them with accessible HTML pages or online forms.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example we don’t plan to fix the following document.

Downloads

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations. Ultimately we plan to provide an accessible HTML version of the information as the primary source.

How we tested blaby.gov.uk

Blaby.gov.uk was last tested on September 28 2019. The test was carried out by Sitemorse. All pages of the website and PDF documents within the website were tested.

We have scored 9/10 for accessibility, 99% of pages and PDFs passed Priority 1 (A) checks, 99% of pages passed Priority 2 (A) checks and 99% of pages passed Priority 3 (AAA) checks.

blaby,report,accessibility

You can contact website.team@blaby.gov.uk by email to get a copy of reports and to ask for further details on reports.

Non-accessible content

The content listed below is non-accessible for the following reasons.

The only content non-accessible listed on our website are PDFs and Word Documents.

What we’re doing to improve accessibility

We plan to provide an accessible HTML version of documents or PDFs and Word Documents will meet accessibility standards as the primary source by Septemeber 2020.

Services based on a different technical platform

Technical information about my.blaby.gov.uk’s accessibility

Blaby District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested my.blaby.gov.uk

My.blaby.gov.uk was last tested on August 8 2019. The test was carried out by Sitemorse. All pages of the website and PDF documents within the website were tested.

We have scored 10/10 for accessibility, 100% of pages and PDFs passed Priority 1 (A) checks, 100% of pages passed Priority 2 (A) checks and 100% of pages passed Priority 3 (AAA) checks.

Technical information about myaccount.blaby.gov.uk’s accessibility

Blaby District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested myaccount.blaby.gov.uk

Myaccount.blaby.gov.uk was last tested on August 15 2019. The test was completed using Sitemorse and WAVE web accessibility evaluation tool.

There were no errors found relating to accessibility criteria against WCAG 2.1 standard A and WCAG 2.1 standard AA.

Technical information about homes.blaby.gov.uk accessibility

Blaby District Council is committed to making its website accessible and working with Housing Jigsaw, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Homes.blaby.gov.uk is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested homes.blaby.gov.uk

Homes.blaby.gov.uk was last tested on 23 September 2019. The test was completed using Housing Jigsaw Internal Audit and WAVE web accessibility evaluation tool.

There were no errors found relating to accessibility criteria against WCAG 2.1 standard A and WCAG 2.1 standard AA.

Signed off by:

Colin Jones, Corporate Services Group Manager, Blaby District Council

This statement was prepared on August 7 2019. It was last updated on October 29 2019.

Last updated 30 October 2019
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