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Accessibility Statement for Blaby District Council Website

This accessibility statement applies to blaby.gov.uk and its related websites my.blaby.gov.uk and myaccount.blaby.gov.uk. This Council's website blaby.gov.uk has been developed for and is managed by Blaby District Council.

Using this website

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels, and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of our website are not fully accessible. Some downloadable older PDF/Word documents aren’t fully accessible to screen reader software and live video streams do not have captions. 

Feedback and contact information

If you need information from this website in a different format like accessible PDF, large print, easy read, audio recording, or braille, please contact us by email website.team@blaby.gov.uk or call us using our Contact the Council page.

We’ll consider the request and respond within three working days.

If you cannot access the map on our Contact the Council webpage, please call us using our Contact the Council page for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we are not meeting accessibility requirements, please use our report form to let us know or contact us by email website.team@blaby.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

The Minicom service is a telephone typewriter device for communication for people who are deaf, hearing impaired, or have a speech impediment. A Minicom is like a telephone with a small keyboard and screen. Instead of speaking, you type in what you want to say. Then, by inputting a Minicom number, your message is relayed down the telephone line and appears on the screen of the member of staff you are calling (it is held in reception).

Please contact us before your visit and we can arrange for you to use our audio induction loops, arrange a British Sign Language (BSL) interpreter or someone to translate a language other than English.

We offer braille copies of documents, bills, web pages, and other resources upon request. We will also discuss with the customer when arranging to find the best solution.

Please contact us using our Contact the Council page.

Technical information about blaby.gov.uk’s accessibility

Blaby District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Compliance status

Blaby.gov.uk is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Older PDFs and Word documents don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word Documents are essential to providing our services. The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations. Ultimately we plan to provide an accessible HTML version of the information as the primary source.

Live video

We do not plan to add captions to live video streams because the live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 07 August 2019. It was last reviewed 26 April 2022.

We have scored 100/100 for accessibility, 100% is compliant for level A WCAG 2.1 checks, 100% is compliant for level AA WCAG 2.1 checks and 100% is compliant for level AAA WCAG 2.1 checks. The test was carried out by Silktide.

All pages of the website and PDF documents within the website were tested.

You can contact website.team@blaby.gov.uk by email to get a copy of the reports and to ask for further details on the reports.

Services based on a different technical platform

Technical information about my.blaby.gov.uk’s accessibility

Blaby District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Compliance status

My.blaby.gov.uk’s is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that's not within the scope of the accessibility regulations

Online maps

Our service includes the use of online maps to show certain geographical information. These are not used for navigations purposes and are exempt under the regulations. If you need the information presented in an online map in a different format, please contact us to discuss reasonable adjustments. 

Preparation of this accessibility statement

This statement was prepared on 07 August 2019. It was last reviewed 26 April 2022.

We have scored 100/100 for accessibility, 100% is compliant for level A WCAG 2.1 checks, 100% is compliant for level AA WCAG 2.1 checks and 100% is compliant for level AAA WCAG 2.1 checks. The test was carried out by Silktide.

All pages of the website and PDF documents within the website were tested.

You can contact website.team@blaby.gov.uk by email to get a copy of the reports and to ask for further details on the reports.

Technical information about myaccount.blaby.gov.uk’s accessibility

Blaby District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

  • Ensure every page contains a heading WCAG A 1.3.1
  • Focus visible WCAG AA 2.4.7

We plan to have these issues resolved by 31 March 2023.

Content that's not within the scope of the accessibility regulations

Online maps

Our service includes the use of online maps to show certain geographical information. These are not used for navigations purposes and are exempt under the regulations. If you need the information presented in an online map in a different format, please contact us to discuss reasonable adjustments. 

Preparation of this accessibility statement

This statement was prepared on 07 August 2019. It was last reviewed 17 February 2022.

We have scored 96/100 for accessibility, 96% is compliant for level A WCAG 2.1 checks, 96% is compliant for level AA WCAG 2.1 checks and 96% is compliant for level AAA WCAG 2.1 checks. The test was carried out by Silktide.

All pages of the website and PDF documents within the website were tested.

You can contact website.team@blaby.gov.uk by email to get a copy of the reports and to ask for further details on the reports.

Third-party applications

We require that any new third-party systems we commission for the website are Web Content Accessibility Guidelines 2.1 AA compliant. However, third-party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website. Third-party applications include:

  • Blaby homes
  • Capita online payments
  • iTrent - Apply for a council job vacancy
  • Granicus AchieveForms
  • Idox planning applications search, building control regulations search, and licensing register
  • Modern.gov Councillor information, meetings, agendas, and minutes
  • The Noise App mobile application that is provided by RH Environmental Ltd 

We monitor the accessibility of these sites and ask suppliers to fix accessibility issues that arise. 

Last updated 26 April 2022
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