Anti-Social Behaviour

The ASB Case Review gives victims and communities the right to request a review of their case where a threshold is met (detailed below), and brings agencies together to take a joined up, problem-solving approach to find a solution for the victim.

It is designed to ensure that the designated bodies work together to try and resolve any complaints of ASB and hate incidents by talking about the problem, sharing information and using resources to try to reach an agreeable outcome.

ASB Case Reviews can be raised by victims or representatives of victims (where written consent is provided by the victim), and victims can be individuals or businesses.

A request to activate an ASB Case Review can be made if, within the last six months:

• you (as an individual) have reported to the Council, Police or a Registered Housing Provider (social landlord) three separate incidents of anti-social behaviour within your area, or
• you have been a victim of a hate incident

And

• You believe that no effective action has been taken.

It should also be noted that for ASB Case Review request to be considered, you must have reported each incident within calendar month of it having occurred. 

To activate the ASB Case Review, please complete an ASB Case Review Report Form (which can be found at the bottom of this page) and send it to the single point of contact for ASB Case Reviews within the Community Safety Team.

The completed form can be emailed to: community.safety@blaby.gov.uk

Hard copies can be sent to: 

Community Safety Manager

Community Safety Team

Blaby District Council

Council Offices

Desford Road

Narborough

LE19 2EP

Applications can and will be rejected if they are identified as prejudicial, discriminatory, malicious, unreasonable, vexatious or frivolous. In such a case, details of this decision will be provided including any appeal options.

Once you have submitted the ASB Case Review report form, your Local Authority will acknowledge your request, review all related reports and evidence and confirm whether you meet the criteria for a formal review.  

If your application does not meet the threshold for a full review, you will be provided with the rationale for this decision and information regarding what you can do next. If the threshold is met, you will be informed, and the review will take up to 30 working days from the date of that decision.

You will be provided with further details of what this entails at that time. The ASB Case Review does not replace the existing complaints procedure. Anyone has the right to complain via the relevant organisation’s complaint procedure, to the Local Government Ombudsman or Independent Office for Police Conduct if they are unhappy about the service they have received.

The number of Case Reviews received by Blaby District Council by quarter

Should you not be content with the outcome of the case review, an ASB Case Review may only be escalated to appeal where at least one of the following measures is satisfied:

1. the threshold review or full case review has failed to consider a relevant process, policy or protocol, and/or
2. the threshold review or full case review has failed to consider relevant factual information.

An applicant has twenty working days to request in writing that the matter be further considered, from the date of being advised that their application has not met the threshold for a case review or advised of the outcome of a case review meeting.

Appeals are managed by an independent Chair of an alternative Community Safety Partnership (CSP), not the Chair of Blaby and Hinckley and Bosworth CSP. 

Appeals must be made in writing and sent to the Blaby District Council Support Services Team Leader by email or letter, including detail of how one or both of the above measures for appeal are met. If you are acting as an advocate on behalf of somebody else, a signed consent letter from the person you are representing needs to be submitted along with the appeal.

The Team Leader will identify which partnership CSP Chair will handle the appeal. Once identified, they will submit copies of the relevant documentation to that individual within five working days.

The CSP Chair reviewing the appeal will acknowledge the request within five working day of receipt. They will then identify whether it meets the threshold, and if so carry out the appeal review. They will update the applicant and Team Leader of the outcome within twenty working days of the date of the acknowledgement letter. In extenuating circumstances this may take longer, in which case, updates will be provided every twenty working days.

The decision of the independent CSP Chair on any grounds of appeal is final.

The Joint Community Safety Partnership includes organisations working together to make Blaby District a safer place to live, work and visit.

Partners are:

• Leicestershire Police
• Leicestershire Fire and Rescue Service
• Blaby District Council
• Hinckley and Bosworth Borough Council