Order Bulky Item Collection

If you are looking to dispose of unwanted household items, we offer a collection service from domestic properties within the district.

This service is not available for businesses. Please see our Business Collections page for more information.

Large household items, such as furniture, electrical items and white goods, can be collected. A list of items together with the cost of collection is available below.

Collections are zoned into villages and made between Monday to Friday and payment must be made when making the booking (by debit and credit card).

Book a collection

Complete the online form below to book your collection. We will ask for your name, address, contact telephone number and a list of the items you would like to have collected. We will advise you of the cost and agree on a collection date with you.

Change your booking

If we are collecting your booking from 21 November, you can change or cancel your booking online. If you need to change a collection before this date, please contact our Customer Services team.

To change or cancel your booking you will need to provide your address and collection reference number. You will then be asked if you want to change or cancel your booking.

If you are changing your collection you can change:

  • Your collection address
  • Collection date
  • Items to be collected
  • Special instructions

Complete the online form below to change or cancel your collection.

Cost for online bookings

  • 1 to 2 large items - £22.50 (minimum charge)
  • 3 to 4 large items - £31.25
  • 5 to 6 large items - £43.50

For bookings made via telephone, an additional administration charge of £2.50 will be applicable.

We no longer offer a cement-bonded asbestos collection service but you can still take your asbestos to the County Council's Whetstone Tip (a permit may be required). Our tip is managed by Leicestershire County Council. Please visit the Leicestershire County Council website for more information, including opening times and permits.

We do not offer refunds on bookings £42 or under.

Terms and conditions

On the day of the collection please leave your collection outside, close to the front boundary of your property, adjacent to the public highway/footpath by 6:30am. Special arrangements can be made in exceptional circumstances for the elderly and anyone with a disability in order to collect items from inside the house. Items collected under special arrangements must be collected from downstairs only.

If items are not left on the front we reserve the right not to make the collection. Requests for refunds must be made within 14 days of payment, or prior to collection if less than 14 days. However, if the total value of the order is £42 or under, we will not offer a refund.

Persistent organic pollutants (POPs) guidance:

What are POPs, and why are they important?

POPs are chemicals that remain intact in the environment for long periods, become widely distributed geographically. Waste used domestic seating (WUDS) contain brominate flame retardants which are persistent organic pollutants (POPs). These chemicals are leaching from sofas and other padded / foam seating resulting in significant damage to rivers and aquatic ecosystems. The use of these chemicals has now ceased but they still exist in most sofas / chairs. The Environment Agency is enforcing the ban of these items at landfill sites from 19 December 2022.

There is an international agreement, The Stockholm Convention, under which the UK has committed to manage waste containing POPs in a way that prevents these impacts from occurring.

What items may contain POPs?

Upholstered items of domestic seating waste may contain POPs. This includes items with any part made of or containing leather, synthetic leather, other fabric, or foam. Such as sofas, sofa beds, armchairs, kitchen and dining room chairs, stools and foot stools, home office chairs, futons, bean bags, floor, and sofa cushions.

Can POPs still be collected with bulky waste?

Yes, we can still collect all of the items listed above on a bulky waste collection. Please leave items that may contain POPs separate from other items you may have requested to be taken.

What if my POPs items are damaged?

If items are damaged, ripped or torn, the damage MUST be repaired with no foam exposed. Please repair the item, for example taping it up, this enables us the safe collection and disposal of the item. Any items that have not been sufficiently repaired will not be taken and we will not be able to return. This will need to be re-booked for another collection.

In order for us to collect, please ensure your items:

  • Are manageable by two people
  • Are not filled with other rubbish
  • Are easily accessible outside, at the front of your property
  • Are the items as agreed and confirmed on your list will be removed. Any other items will not be taken
Items we collect
  • Baby equipment (for example pram/cot/car seat)
  • Bed frame and headboard (dismantled)
  • Bedside cabinet
  • Bike
  • Bookcase
  • Carpet (rolled up/ per room)
  • Chair - Please read POPs guidance above
  • Chest of drawers
  • Child's car seat
  • Cooker
  • Cupboard (dismantled)
  • Deck chair
  • Desk
  • Dishwasher
  • Dressing table
  • Fence panels/wooden posts
  • Fitness equipment
  • Fridge/freezer (empty) - Domestic only
  • Garden furniture
  • Ironing board
  • Lawnmower (push type)
  • Mattress
  • Pushchair/pram
  • Sideboard
  • Small ladder
  • Sofa/armchair - Please read POPs guidance above
  • Stool - Please read POPs guidance above
  • Table
  • Table/standard lamp
  • Television
  • Tumble dryer
  • TV cabinet/unit
  • Vacuum cleaner
  • Wall unit (dismantled)
  • Wardrobe (dismantled)
  • Washing machine

This is not a full list. If your item is not on the list please contact us to discuss.

Items we cannot collect
  • General builder’s waste and rubble
  • Pianos and organs
  • Garage doors
  • Large gates
  • Soil, stones or garden waste
  • Tyres
  • Gas bottles
  • Window frames
  • Greenhouses
  • Boilers
  • Bagged waste (any items)
  • Construction waste, for example toilets, cisterns, baths, sinks, kitchen cabinets and shower cubicles (this list is not exhaustive)
  • Items which are too large to go into the vehicle (generally anything longer than 6ft or 1.8m) and
  • Items from commercial premises (businesses)

Other ways to dispose of small items

MIND Charity has a furniture re-use shop and will take any unwanted items of furniture or help with house clearances. For more help or advice please contact Mind on 0116 278 0865.

Small electrical items can also be collected on your recycling collection day. Visit the Charity collections page for more information on how to make a free booking.

The Tip - You can take the household waste and bulky items to the Household Waste Recycling Centre on Enderby Road, Whetstone. It is managed by Leicestershire County Council. Visit the Leicestershire County Council website for more information, including opening times and permits.

Last updated 30 December 2022
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