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Online payment services are now available, however we are continuing to investigate intermittent issues. We apologise for any inconvenience.

Report Missed Collection

Please ensure your bins are presented at the edge of your property (where the boundary of your property meets the road/pavement) by 7 am.

There are several reasons why a bin may not have been collected:

  • The bin was not put out on your collection day
  • It was not out by 7 am
  • It was not put where the boundary of the property meets the road/pavement
  • It was overloaded or too heavy
  • If you left additional waste by the side of the bin, this will not be collected
  • It was not accessible. Your road may have been inaccessible or the bin was behind a locked gate
  • Severe weather conditions
  • It contained items which are not accepted. A note or hanger on your bin will be left on your bin if this is the case

We will aim to return within two working days to collect missed bins.

If you are elderly or registered disabled and do not have anyone to put your bins out at the boundary of your property for collection please see the assisted collections page for more information on how we can help.

Last updated 6 January 2020
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