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How to Claim

The amount of benefit you get depends on the level of your capital and income, together with your individual circumstances. You can check whether you may be entitled to Housing Benefit or Council Tax Support by using the online Benefit and Support calculator.

Claiming help towards your rent

If you are of working age you will need to claim Universal Credit for help towards your rent unless you fall into one of these categories:

  • You are a pensioner
  • You live in exempt or temporary accommodation
  • You are in receipt of the severe disability premium

Find out more by visiting the Universal Credit website link at the bottom of the page.

Claiming Council Tax Support

If you wish to apply for help towards your council tax charge you will need to claim Council Tax Support, even if you are in receipt of Universal Credit.

To claim Council Tax Support, and help towards your rent if you fall into one of the categories above, please complete the form below.

You will need to provide evidence to support your claim by:

  • Uploading the information when filling in the online form
  • Email the information
  • Posting the information to the Council's Offices
  • Visiting the Housing Benefit reception desk where an assessor will confirm if you have provided all of the required information, or tell you what documents you need to provide to complete your claim
  • Dropping off your information at Braunstone Civic Centre to be forwarded to us
  • Please post your documents to us. Please be careful about sending valuable documents like a passport through the post. Please ensure that you put the correct postage on any packages so that the information reaches us

Photocopies or scanned documents of you/your partner's identity are not accepted.

Interviews and appointments

You can contact us for an appointment to attend the Council Offices. You will be advised what documents you need to bring to the appointment. At the appointment the assessor will go through the form and your documents with you. If it is possible they may be able to assess your claim whilst you wait so that you can understand how your benefit is calculated and any payments due.

Appointments can also be arranged at Braunstone Civic Centre on Tuesdays between 10am-12pm.

Home visits

In exceptional circumstances, for instance if you are ill or have mobility problems, we can arrange a home visit. If you do have a home visit please ensure that all the supporting documentation for your claim is available.

Please contact us and we will send you a claim form, or you can download a claim form from the above link.

Notification Letters

We have created an explanation leaflet to help you understand your housing benefit notification letters. You can download the leaflet below.

Last updated 14 March 2019
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