Help and Advice

Always let us know

If you don't let us know that you are having difficulty making regular payments, you may incur further costs and charges which will have to be paid. We will work with you to try put arrangements in place that take your financial circumstances into account.

Income and Collection Team

Phone: 0116 272 7620


If you are struggling to pay your debt, there is help available. If you need further advice, there are a range of charities and non-profit organisations who offer help and advice who may be able to help you.

Citizens Advice

Phone: 0800 144 8848

Christians Against Poverty

Phone: 01274 760720

National Debtline

Phone: 0808 808 4000

StepChange Debt Charity

Phone: 0800 138 1111 

Last updated 12 May 2021
Do you need to get in touch with us? Use our contact form.
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