Help and Advice

Always let us know

If you don't let us know that you are having difficulty making regular payments, you may incur further costs and charges which will have to be paid. We will work with you to try to put arrangements in place that take your financial circumstances into account.

If you have received a:

  • Council Tax Demand Notice (Bill) which you cannot pay
  • Reminder Notice
  • Second Reminder Notice
  • Final/Cancellation Notice

Please contact the Revenues Team on:

Revenues Team 

Phone: 0116 272 7530


If you have received a:

  • Court Summons
  • 14-Day-Letter following a Liability Order being obtained
  • Any other letters regarding arrears balances that have been to Court

Income and Collection Team

Phone: 0116 272 7620


Please note that if you have had contact from Enforcement Agents (previously known as bailiffs) you should try to discuss this with them first before calling/emailing us.

If you are struggling to pay your debt, please fill out this Income and Expenditure form below and a member of our team will contact you to set up a payment arrangement.

If you need further advice, there are a range of charities and non-profit organisations who offer help and advice who may be able to help you.

Citizens Advice

Phone: 0800 144 8848

Christians Against Poverty

Phone: 01274 760720

National Debtline

Phone: 0808 808 4000

StepChange Debt Charity

Phone: 0800 138 1111 

Last updated 5 February 2024
Do you need to get in touch with us? Use our contact form.