Transformation
Transforming Blaby Together is our over-arching response to the challenges that we face as a council. The world is changing around us, and we need to adapt. Customer base, demand, and expectations are evolving, and we need to become more responsive to meet their needs. At the same time, we are challenged by reduced finances.
Our vision for Transforming Blaby Together is to enable the authority to adopt a culture of continuous improvement to facilitate opportunities and different ways of working to drive operational effectiveness and build in cost effective efficiencies.
Delivering exceptional customer experience and assuring customers are at the heart of everything we do continues to be of high priority for the authority and the transformation programme.
Transforming Blaby Together aligns our objectives for delivering our plans across the areas of:
- Equality, Diversity, and Inclusion (EDI)
- People and Organisational Development (POD)
- Customer Insight, Experience and Engagement (CIEE)
- Transformation, Projects, and Digital (TPD)