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Latest information, advice and support on Coronavirus

Waste collection latest

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Information accurate as of Friday 03 April

Our top priority is to continue delivering essential services to you at the same time as maintaining the safety and wellbeing of our customers and staff.

Minimising the spread of the virus means that we have fewer staff available as our regular staff need to self-isolate. As a result we need to reduce or suspend some services.

Refuse and Recycling arrangements

Refuse and Recycling collections are continuing as normal.

Advice for households affected by Coronavirus:

  • Make sure all contaminated waste items are placed into a plastic bag and tied at the top
  • Please double bag for 72 hours in a place that cannot be accessed by pets or people
  • After 72 hours put the bag in your refuse wheeled bin. Do not put the bag on the kerbside where people could have contact with it

How you can help

The crew on your round may have been redeployed from other teams in the Council, volunteers, or new workers and will not be as familiar with the round as the regulars. With more people at home and cars outside properties, please can you park considerately to enable the bin trucks to make their way safely down the street and to ensure that crews can collect and deliver bins safely.

To help the crews, please make sure your bins are presented on time before 7am and make sure they are highly visible and accessible.

If you are willing and able we would appreciate it if residents can sanitise the handles of the bins before collection.

Please note that our policy of not collecting side waste still applies and all waste should be contained within the bin. This is especially important to ensure our crews do not handle potentially contaminated waste.

If you having difficulty with your bin capacity visit the Waste and Recycling pages for more information.

Interacting with the Crew

Our crews are a friendly bunch but we’ve asked them not to interact with residents and to observe the social distancing guidelines and keep a two metre distance. Please could you do the same for the time being.

Garden Waste

Our main priority has to be the collection of Refuse and Recycling, we will do our best to collect garden waste but if we are short staffed it may mean that we cannot collect your garden waste.

Please put your bin out as usual and we will attempt to collect garden waste on your scheduled collection day where possible. Please leave your bin out and if it has not been collected by 4pm please return it on to your property and represent it on the next scheduled collection of garden waste.

Bulky waste collections

This service has been suspended and is not available until further notice.

Thank you

We want to thank you for your help and understanding during this time. We're working hard to ensure that your refuse and recycling is collected. Please see the website for the latest updates of any changes to our services.

24 March 2020
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