Close

Latest information, advice and support on Coronavirus

Close

Due to the current Coronavirus situation, the Housing Options Team is changing the way we can be contacted all the information you need can be found on the Coronavirus Housing Information page.

Coronavirus Housing Information

Due to the current Coronavirus situation, the Housing Options Team is changing the way we can be contacted. The Housing Options Team is still available, but we will be conducting interviews over the phone as our offices are currently closed to the public. If you have an urgent housing situation, you can still contact us for advice and assistance.

If you are homeless tonight and you have nowhere to go then between 08:45 – 5:15 pm please call us on 0116 275 0555 (this is different to our usual number) or if you need to contact us in an emergency outside of our normal office hours then please call 0870 238 5057.

As our offices are closed we may need you to email documents to us, you can do this by taking a photo of your documents on your phone or tablet.

New legislation has been implemented to protect renters from eviction during this difficult time. If your landlord tries to evict you during this time then please contact Housing Options for further assistance. We aim to call you back the same or next working day.

We have also taken the decision to temporarily suspend our Choice Based Lettings service, therefore, there will be no properties advertised through Choice Based Lettings until further notice as Housing Associations are also adapting services to meet the challenges we are all currently facing. The Housing Options Service will continue to process and update Housing Register applications, where we are able, ready for when the Choice Based Lettings service is resumed however it may take longer than normal to process your application.  We will keep the situation under review and resume normal service as soon as we can.

We understand that this is a very difficult time for anyone looking to move into their long-term home.  Please be assured we are doing our best to ensure our service continues to be offered to all our customers.

Last updated 1 April 2020
Do you need to get in touch with us? Use our contact form.
A to Z of Council Services