Service Updates

If you would like to be kept up to date on the latest situation please:  Sign up to email updates

Customer Services

Our priority is to respond to those with an urgent need, our Customer Services team will be prioritising phone and email contact. You can get in touch with us by phone 0116 275 0555 or email If you have a non-essential enquiry please do not call the Council at this time, that way we can prioritise residents with urgent needs. 

If you have a non-essential enquiry please use the Contact Us form at the bottom of the relevant webpage on

We are following government guidance on social distancing and in the interest of everyone’s health and safety we have closed the main council offices to the public and asking office staff to home-work where possible, there may be some temporary disruption to services during the switch over.

Waste collections

Our top priority is to continue delivering essential services to you at the same time as maintaining the safety and wellbeing of our customers and staff.  The latest information about waste collections is available to view.


Please see the latest updates from the Housing team on their webpage.

Last updated 14 July 2021
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