Coronavirus: information and advice. Latest update on Coronavirus restrictions.


Please note: our offices remain closed to the public, except by appointment.

Service Updates

If you would like to be kept up to date on the latest situation please:  Sign up to email updates

Customer Services

Our priority is to respond to those with an urgent need, our Customer Services team will be prioritising phone and email contact. You can get in touch with us by phone 0116 275 0555 or email If you have a non-essential enquiry please do not call the Council at this time, that way we can prioritise residents with urgent needs. 

If you have a non-essential enquiry please use the Contact Us form at the bottom of the relevant webpage on

We are following government guidance on social distancing and in the interest of everyone’s health and safety we have closed the main council offices to the public and asking office staff to home-work where possible, there may be some temporary disruption to services during the switch over.

Waste collections

Our top priority is to continue delivering essential services to you at the same time as maintaining the safety and wellbeing of our customers and staff. 

Advice for households affected by Coronavirus
  • Make sure all contaminated waste items are placed into a plastic bag and tied at the top
  • Please double bag for 72 hours in a place that cannot be accessed by pets or people
  • After 72 hours put the bag in your refuse wheeled bin. Do not put the bag on the kerbside where people could have contact with it
Interacting with the crew

If you are willing and able we would appreciate it if residents can sanitise the handles of the bins before collection.

Please note that our policy of not collecting side waste still applies and all waste should be contained within the bin. This is especially important to ensure our crews do not handle potentially contaminated waste.

If you having difficulty with your bin capacity visit the Waste and Recycling pages for more information.

Our crews are a friendly bunch but we’ve asked them not to interact with residents and to observe the social distancing guidelines and keep a two-metre distance. Please could you do the same for the time being.


Due to the current Coronavirus situation, the Housing Options Team is changing the way we can be contacted. The Housing Options Team is still available, but we will be conducting interviews over the phone as our offices are currently closed to the public. If you have an urgent housing situation, you can still contact us for advice and assistance.

If you are homeless tonight and you have nowhere to go then between 08.45– 5.15pm please call us on 0116 275 0555 (this is different to our usual number) or if you need to contact us in an emergency outside of our normal office hours then please call 0870 238 5057.

As our offices are closed we may need you to email documents to us, you can do this by taking a photo of your documents on your phone or tablet.

New legislation has been implemented to protect renters from eviction during this difficult time. If your landlord tries to evict you during this time then please contact Housing Options for further assistance. We aim to call you back the same or next working day.

We understand that this is a very difficult time for anyone looking to move into their long-term home.  Please be assured we are doing our best to ensure our service continues to be offered to all our customers.

Last updated 29 September 2021
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