Coronavirus
COVID-19
Customer Services
Our priority is to respond to those with an urgent need, our Customer Services team will be prioritising phone and email contact. You can get in touch with us by phone 0116 275 0555 or email customer.services@blaby.gov.uk. If you have a non-essential enquiry please do not call the Council at this time, that way we can prioritise residents with urgent needs.
If you have a non-essential enquiry please use the Contact Us form at the bottom of the relevant webpage on www.blaby.gov.uk.
We are following government guidance on social distancing and in the interest of everyone’s health and safety we have closed the main council offices to the public and asking office staff to home-work where possible, there may be some temporary disruption to services during the switch over.
Coronavirus COVID-19: what you need to do
Stay at home
- Only go outside for food, health reasons or work (but only if you cannot work from home)
- If you go out, stay 2 metres (6ft) away from other people at all times
- Wash your hands as soon as you get home
Do not meet others, even friends or family.
You can spread the virus even if you don't have symptoms.
Read more about what you can and cannot do on the Gov.uk website
Please refer to the NHS website for the latest information on social distancing and good hygiene practice to help reduce the threat of Coronavirus.
Guidance for households with possible Coronavirus infection
Support for the Public
People in need of extra support
Are you in need of extra support, or know someone who might need some help?
We have set up a local Community Hub, and are working with a range of partner organisations to get people the help they need during these difficult times.
Visit the Coronavirus Community Hub page for more information and to refer an isolated person or volunteer your time.
The service will prioritise those people who have no one else to help and who are the most vulnerable, for example over the age of 70, have an underlying health condition, families struggling to cope and those people who have received a letter from NHS England stating they are in a priority group.
COVID-19 Community Pack
We have produced an information pack to support households and the local community during the coronavirus outbreak. The pack contains key contacts, websites and resources you will useful. We recommend sharing this pack within the community where you can to ensure that as many people as possible have the support and knowledge they need at this challenging time.
Coronavirus and Household income
Citizens Advice Leicestershire is working hard to provide support to local people throughout the Coronavirus pandemic. Help is available both online and by calling them. Their website has the latest service information.
A page on Understanding Universal Credit during the Coronavirus is also available for this period.
Support for Businesses
Closure of Businesses and Premises
The latest instructions from the Government are now available regarding the type of businesses that can and can’t stay open at this time. You must read the information carefully and fully understand the controls that you should be implementing if you are staying open - such as queue control and spacing, limiting numbers of people inside premises and social distancing.
If you have any questions please contact a member of the Environmental Health Team at environmental.health@blaby.gov.uk.
As required by the Regulations we will be investigating allegations made against people who are not following the new restrictions.
Guidance for employees, employers and businesses
The Government have a dedicated page for employers and businesses, providing advice about the pandemic.
There is a page on this website for business rate reliefs, grants and exemptions.
The Business Gateway has set up a dedicated section on its website with links to the latest information including:
- Grants for businesses
- Business Interruption Loan Scheme
- Reclaiming Statutory Sick Pay
They have business advisers available for free reviews through Skype, FaceTime, Microsoft Teams or telephone call.
Service Updates
Waste collections
Our top priority is to continue delivering essential services to you at the same time as maintaining the safety and wellbeing of our customers and staff. The latest information about waste collections is available to view.
Housing
Please see the latest updates from the Housing team on their webpage.
Public toilets - Blaby
The public toilets in Blaby have been closed until further notice
Car Parks
Parking Charges have been suspended at all Blaby District Council owned car parks in line with Government health advice to prevent the spread of coronavirus. You will NOT need to get a ticket to park in the car park.
All parking machines will be covered up. Please be aware that all other parking restrictions, for example, on-street bays will be in force. We would reiterate national advice to stay at home unless your journey is necessary.
Health and Leisure activities
Health and leisure physical activity programmes have been suspended, including Steady Steps and Fit to Dance. A full list of the classes is available to view.
Enderby Leisure Centre and the Pavilion (Huncote) Leisure Centre have been closed by Sports and Leisure Management (SLM) until further notice. Please visit Everyone Active for more information. The Urgent Care Centre at Enderby Leisure Centre remains open.
Our parks remain open to help residents exercise during the current restrictions, though usage is being monitored and we will close them if footfall is considered too high. All play areas are closed.
Be Aware of Fraud
Unfortunately, several coronavirus related frauds have emerged, including online shopping and charity scams. Please follow the advice on actionfraud.police.uk to avoid becoming a victim of one of these scams.
External links
Leicestershire County Council service updates
Guidance on social distancing and for vulnerable people
COVID-19 guidance for mass gatherings
COVID-19: track coronavirus cases (broken down into local authority areas)