First contact scheme - Blaby District Council

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First contact scheme


First Contact is a scheme that aims to improve access to services for vulnerable people in Blaby district.

How to apply for the First Contact Scheme

  1. If you are interested in the scheme there are various agencies that can refer you. For example, Leicestershire Police, Community Action Partnership, Trading Standards, Blaby District Council, Age Concern and many others.
  2. You can also contact the Community Services Team on the number on this page, where someone will be happy to fill out a form with you.

Information can be found on the First Contact page of the Leicestershire County Council website.

Further information

The scheme is a single gateway to a range of services designed to help people remain safe and independent in their own homes. It is available to any vulnerable person over the age of 18 living in Blaby district.

A First Contact form can be filled out by any agency that comes into contact with the public, for example: Blaby District Council Housing Team, Leicestershire Police, Community Action Partnership, and many others. The form has 22 simple questions which help the Visiting Officer establish if any of the participating Agencies can provide additional help to the Customer.

The forms are then processed by the Community Services Team at Blaby District Council and referrals are passed on to the relevant agencies.

Below are some examples of services that are available:

  • Home fire safety checks and smoke alarms from the Leicestershire Fire and Rescue Service
  • Benefits advice from Blaby District Council Benefits Team
  • The Befrienders Scheme from Community Action Partnership
    There are however, other organisations, which are not included above.

Agreeing to a referral will not incur any cost at all, and the majority of services are also free. If there is likely to be a charge the client will be made aware of it and given a free quotation. A referral will not commit the client to buying anything.

Related Pages


Community Services
Blaby District Council
Council Offices
Desford Road
LE19 2EP

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0116 272 7725
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Out of hours:
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0116 272 7602
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0116 284 9786
Last updated: 06 December 2017

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