Missed bin - Blaby District Council

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Report a missed collection

Summary

Our aim is to empty your bins on your designated collection day. Please ensure your bins are presented at the edge of your property (where the boundary of your property meets the road/pavement) by 7.00am.

We aim to return to empty missed bins within 2 working days, unless it was not emptied due to one of the reasons below.

Reasons for non collection

  • bin was not put out on the right day.  Check which day your bin gets collected

  • the bin was not out by 7am

  • the bin was not put where the boundary of the property meets the road/pavement

  • the bin was overloaded or too heavy

  • additional waste was left at the side of the bin         

  • the bin was not accessible, ie blocked in by vehicles or locked gates (for those customers that receive assistance)

  • inclement weather (information will normally be issued separately)             

  • the bin contained the wrong kind of waste or was deemed as contaminated.  For guidance see:-

          Refuse bins

          Recycling

         Garden waste

The collection crew will normally leave a note through your letterbox or on your bin showing why they were unable to empty it. 

Report a missed collection    

Before you report a missed bin please check that your neighbours' bins (of the same waste type) have been emptied.

In general, your bins will be emptied around the same time each collection day, however sometimes this is not always possible. We ask that residents do not report a missed bin until after 3.00pm for this reason.

If your bin was genuinely missed, please report it by the end of next working day and we will return to empty the bin within 2 working days.

Further Information

If you are elderly or registered disabled, live alone and do not have anyone who is able to put your bins out at the boundary of your property for collection please let us know as we may be able to help.

Contact

Neighbourhood Services
Blaby District Council
Council Offices
Desford Road
Narborough
Leicester
LE19 2EP
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E-Mail:
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Telephone:
0116 272 7555
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Fax:
0116 275 0368
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Minicom:
0116 284 9786
Last updated: 20 August 2018

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