Our aim is to empty your bins on your designated collection day. Please ensure your bins are presented at the edge of your property (where the boundary of your property meets the road/pavement) by 7.00am.
We aim to return to empty missed bins within 2 working days, unless it was not emptied due to one of the reasons below.
Reasons for non collection
the bin was not put out on the right day. Check which day your bin gets collected
the bin was not out by 7am
the bin was not put where the boundary of the property meets the road/pavement
the bin was overloaded or too heavy
additional waste was left at the side of the bin
the bin was not accessible, ie blocked in by vehicles or locked gates (for those customers that receive assistance)
inclement weather (information will normally be issued separately)
the bin contained the wrong kind of waste or was deemed as contaminated. For guidance see:-
The collection crew will normally leave a note on your bin showing why they were unable to empty it.
Report a missed collection
Before you report a missed bin please check that your neighbours' bins (of the same waste type) have been emptied.
In general, your bins will be emptied around the same time each collection day, however sometimes this is not always possible. We ask that residents do not report a missed bin until after 3.00pm for this reason.
If your bin was genuinely missed, please report it by the end of next working day and we will return to empty the bin within 2 working days.
If you are elderly or registered disabled, live alone and do not have anyone who is able to put your bins out at the boundary of your property for collection please let us know as we may be able to help.