My Account FAQ - Blaby District Council

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Frequently asked questions about My Account

Got another question about My Account? Get in touch using our feedback form at the foot of this page.


Registering with My Account

Who can register with My Account?
Anyone over 16 years of age can register for My Account. You must enter a UK address and valid email address to complete the registration process.

I do not live in Blaby District. Can I still register for a My Account?
Yes, if you live in the UK you can still register with My Account as long as you provide a UK address and valid email address. However, the number of personalised features available to you will be reduced.

How do I register with My Account?
Click on the link for My Account which can be found towards the top of the web page. This will take you to the My Account homepage where you can click on the Login/Register button. You will then be asked to provide an email address and password. We will send you an email with a link to activate your account. You will then be asked for your name, address, date of birth and contact details, after which you will be able to start using our online services.

I can’t find my address when I use the address search on the ‘Address’ page.
We currently use a local database to look up your address if you live in the district of Blaby. On the rare occasion that your address cannot be found, please contact us via our help form. If you live outside the district of Blaby then you should enter your address manually.

Not sure if you live in the district of Blaby?
If you are not sure whether you live in the district of Blaby, visit our website to find out. 

I have registered, but have not received an account activation email.
Check your Junk Email folder as our email may have been delivered there. If you do not receive an email within an hour of registering, please re-register and we will send you a new account activation email. Alternatively contact us via our feedback form at the foot of the page.

The link to activate my account does not work. What should I do?
Please check that you have clicked on the most recent account activation link that we have sent to you. If you continue to experience problems, contact us via our feedback form at the foot of the page

I have lost the email containing the account activation link.
Simply re-register with My Account. An email containing a new account activation link will be sent to you.

 


Logging in to My Account

How do I login to My Account?
There are two ways to login to My Account:

a) Click on the My Account link within the menu at the top of the webpage.

b) When you go to complete an online form, you will also be prompted to login to My Account. The benefit of being logged in, is that once you are registered, any forms will pre-populate with your personal details, saving you the time to type them in each time.

You will be asked to enter the email address and password that you used when you registered for My Account.

How do I logout of My Account?
To logout simply click on the arrow at the side of your name at the top right of the page. Then select logout.

What do I do if I receive an error message when logging into My Account?
You must enter both the email address and password that you used to register for the account. The password field is case sensitive so please ensure that you enter it as you did when you created it. After 5 attempts your account will be locked out.  You will be locked out for 6 hours before you can attempt to login again.  This is due to security reasons.  If you reset your password at this stage, your new password will not work.

After the 6 hours have passed we recommend that you select the ‘Forgotten your password?’ link and reset your password before attempting to login again.  

What do I do if I have forgotten my password?
From the login screen, select the ‘Forgotten your password?’ link. This will prompt you to enter your email address. We will then send you an email containing a link to reset your password.

How can I change my password?
Simply click on the arrow to the right of your name at the top right of the page. Then click on the link ‘Change password’ and follow the instructions. If you have forgotten your password, see the question above.

 


Using My Account

Do I have to register with My Account to use online services?
No. You can request services, make payments or report problems without logging in.

However if you would like to be kept informed of the progress of your reports, or use any of the other online services such as viewing your council tax account or to book sports or leisure activities at the Pavilion, you will need to have a My Account. 

Why can’t I track the progress of all the enquiries in ‘My Recent Requests’ list?
Currently you can track all the transactions that you complete online through our online forms – if you have registered/logged into My Account. Some of our systems still need to be linked to My Account and so you will not be able to see historic requests or transactions for those services. These include comments on planning applications, job applications, or applying for private or social housing. 

How do I change my personal details?
If something has changed such as your name, address or contact details then you will need to notify us through the ‘Update my personal details’ form 

Can I save my payment card details to My Account?
No, this is currently not possible with My Account.

Can I make multiple payments through My Account?
No, you can currently only make single payments through My Account but you can keep repeating the payment process for multiple payment.

I am a landlord. Can I make payments for multiple addresses?
You are not able to make multiple payments in one transaction.  However, if you create a My Account and login, your personal details will be pre-populated into the form, allowing you to make multiple payments much quicker and easier.

Why can I only access a limited number of online services through My Account?
We made the decision to launch My Account with a limited number of services so we could develop it gradually and ensure that it meets the needs of our residents and businesses. Your feedback will help us to do this, so we’d really appreciate it if you can let us know what you think using our feedback form at the foot of the page.

 


Personal details

Do I have to enter my personal details to register with My Account?
Yes. In order to register and use many of the services within My Account, you will be required to submit your name, address and email address. Collecting this information will help us to improve your experience of using Blaby District Council’s website. It will make it quicker for you to use our online services and keep track of the enquiries you have made with us.

What will you do with my personal information?
We may share basic information about you such as name, address, date of birth and contact details with other departments within the Council in order to provide you with services. We will not give information to anyone else, or use information about you for any other purposes unless permitted to do so by law. Please see our Data Protection Notice for more information.

 


Got another question about My Account? Get in touch using our feedback form below.

Contact

Communications Officer  
Blaby District Council  
Council Offices  
Desford Road  
Narborough  
Leicester  
LE19 2EP
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E-Mail:
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Telephone:
0116 272 7577
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Fax:
0116 272 7600
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Minicom:
0116 284 9786
Last updated: 27 September 2016

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