Online Payments - Terms and Conditions
Services for which online payments will be accepted.
Currently online payments are only accepted for payment of liabilities in respect of the following areas, where demands
or invoices have been issued:
- Council Tax
- Non-Domestic Rates
- Rents
- Waste Bin Rental Invoices
- Sundry Debt Invoices
Please read these terms carefully before using the online payments facility. Using the online payments facility on this
website indicates that you accept these terms. If you do not accept these terms do not use this facility.
- Your payment will normally be credited on the next working day, but may take up to 3 working days in some instances,
to reach the account to which you are making payment. (This includes time to verify your credit/debit card details with your
credit/debit card supplier and for payment to be notified to the Council). If your payment is overdue and recovery action
is about to be taken, you should pay cash at the Council Offices, or by means of the cash handling kiosk located at Braunstone
Civic Centre.
- We cannot accept liability for a payment not reaching the intended account due to a customer quoting an incorrect account
number.
- We cannot accept liability if payment is refused or declined by the credit/debit card supplier (due to the customer quoting
incorrect card details or other reasons)
- If the credit/debit card supplier declines payment, the Council is under no obligation to bring this fact to the customer's
attention. Customers should check with their bank/credit/debit card supplier that payment has been deducted from their account.
Confirmation of Payment
You will be presented with a screen confirming payment when it has been accepted. You should print this screen for your
own records.
Cancellations
The above services represent statutory or contractual liabilities. If you wish to cancel any ongoing service or terminate
a Council tenancy you should contact the appropriate department after first checking the requirements of your Agreement.
Changes of occupancy for Council Tax or Non-Domestic Rates should be notified to our Revenues Section.
Refunds
Where overpayment occurs as a result of a change in liability a refund shall be issued following request to the relevant
Council Division. Where payments have been made by debit / credit card refunds shall normally be applied to the same credit
card account.
Disclaimer
View our Disclaimer/Terms of Use policy
for this website.
Blaby District Council do not store your credit/debit card details on the website. This information is processed by our
chosen Payment Merchants.
We encourage you to review the privacy policies of these third party sites, since we do not control these websites. Information
collected by Blaby District Council will be stored and processed in databases owned solely by Blaby District Council.
Privacy and Security:
Our online payment service has been designed to ensure maximum security and confidentiality. When you make an online
payment, you will be requested to provide your personal contact details. If there is a problem or query with your transaction,
this information will greatly assist us should we have to contact you. This personal information will be used for no other
purpose and is subject to the Council's Data Protection registration.
Actual financial transactions are hosted by Servebase, a third party Internet financial service which provides a secure
environment to protect your transactions. Your credit/debit card information is NOT transmitted outside teh secure site.
You may also wish to refer to Blaby District Council's Disclaimer/Terms
of Use.
Legal compliance:
We comply with all relevant legislation such as the Data Protection Act,
and Distance Selling Regulations &
E-Commerce as recommended by the DTI.
Contact Information
Please email us at customer.services@blaby.gov.uk or call us on 0116
275 0555 if you have a query or experience any problems. Please note that we can only respond during office hours 8.45am -
5:15pm Monday to Thursdays and 8.45am - 4:45pm Fridays.
VAT Registration No: 115 3322 15
