Council Housing Repairs

Summary

Council Housing repairs covers the general maintenance and responsive repairs throughout the Councils Housing stock.

Tenants are responsible for repairs that result from damage, misuse or negligence.

Downloads

To help you report your repair more accurately, the Council has developed the repairs handbook below.

All tenants should already have a copy of this. Please refer to your handbook where possible when reporting a repair so that our tradesmen can bring the right equipment to complete the job in one visit to your home.

• Repairs Handbook (PDF, 5,524KB)

Further information

Where tenants are reporting damage caused by others it is a requirement that the tenant reports this to the Police first and that the Police crime incident log number is communicated to the duty officer before the repairs are put in hand.

The Council will respond to repair requests where damage has been caused accidentally by tenants or anyone living with the tenant or any visitors to the property, e.g. broken window glass, but the tenant should be advised that this work will be charged to them.

The following is a list of repairs that are the tenant's responsibility to complete:

• All repairs to any fixtures and fittings installed by the tenant
• All internal decorating
• All electric lamps and fluorescent tubes (unless in Sheltered Scheme)
• Plugs and chains to handbasins, baths and sinks
• Coat hooks and curtain rails
• Clothes posts and washing lines - except in communal areas
• All garden maintenance, including tree and hedge works
• Floor coverings
• Minor cracks to plaster
• Door bells, plug tops
• Lock changes following loss of keys (unless Sheltered Scheme or elderly)
• Cracked or broken glass, unless caused by vandalism, in which case Police incident number to be submitted