Smokefree Compliance Line

Who do I call if I see someone smoking?

If you believe someone is breaking the law by smoking in a smokefree premises or vehicle, we suggest you let a member of staff know as soon as possible so the incident can be dealt with quickly.

Members of the public may alternatively call the smokefree compliance line on 0800 587 166 7 to report possible breaches of the law. Your call will be answered by a call centre operator, who will then forward the information to the relevant local councils to follow-up as appropriate.

A call to the smokefree compliance line should be approximately 3 minutes long. Information will be emailed to local authorities on a daily basis.

Will all calls be reported to local authorities?

All calls, where enough information has been provided will be forwarded to local councils.

What happens if people make false complaints to the compliance line?

Local councils have considerable experience of handling complaints on a wide range of issues. All valid complaints will be looked into by local councils, who will decide on the appropriate enforcement action to be taken. If employers can demonstrate that they have taken reasonable steps to comply with the smokefree law, they have nothing to fear in the unlikely event that false calls are made.

Do I remain anonymous?

If you make a call to the smokefree compliance line, you can ask to remain anonymous. However if you wish to leave your details you may be contacted by the local authority for further information to assist them when they are looking into the matter.