Complaints Procedure
Summary
Blaby District Council aims to ensure that you receive the best possible service at all times from the Council and our
Contractors. One of the best ways to do this is to listen to what you, the customer, have to say about the services and this
Complaints Procedure should make it easier for you to tell us if we have gone wrong, in turn helping us to put right any faults
quickly.
Important
Please Note: If this the first contact you have made to the Council regarding an issue this will generally be an enquiry.
Online forms
Printable forms
Further information
To contact the Council with a complaint or comment, please follow the procedure below:-
- Please contact the Council Officer or Department responsible for the service. He/She will aim to resolve the complaint
quickly.
- If your complaint is not straightforward, it is best to write. You can download a complaints form from the link above
or collect a form from the Council Offices.
- Alternatively, complete the online complaints form. The form will be dealt with by the Monitoring Officer.
- These forms when received will be logged and the Head of Service involved will acknowledge receipt of your complaint,
investigate the points you raise and respond fully within 15 working days of first receiving your complaint. Some complaints
may take longer to look into, but the Council will keep you fully informed of the progress.
- If you are not happy with the response you recieve at this stage please write to the Head of Administration and Legal
Services who will investigate your complaint on behalf of the Chief Executive at Stage 2.
Unhappy with the way the Council has dealt with your complaint? Visit the Local Government Ombudsman website at www.lgo.org.uk.
The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice
to the person who has complained. The Ombudsman investigates complaints about most council matters including housing, planning,
education, social services, and council tax. The Ombudsman who deal with this Council is at:
The Oaks No2,
Westwood Way,
Westwood Business Park,
Coventry
CV4 8JB.
Telephone 024 7669 5999,
Fax 024 7669 5902
The Local Government Ombudsman has a leaflet called Complaint about the Council? How to complain to the Local Government
Ombudsman. You can get a copy by telephoning or writing to the above address, or you can download it from the Ombudsman's
website.
If you have an enquiry about the Local Government Ombudsman's service you can telephone their Adviceline on 0845 602 1983.
Please Note - do not use the above form for general comments - if you have an issue, query or problem please contact the
appropriate department in the first instance. Please only use the complaints form when contacting the relevant department
has not resolved the issue.
Complaint about a Councillor ?
For further information on how to make a complaint about a District/Parish or Town Councillor click
here.
Related pages
