Complaints - procedure
Blaby District Council aims to ensure that you receive the best possible service at all times. One of the best ways to do this is to listen to what you, the customer, have to say about the services.
How to make a complaint
A complaint is dealt with in two stages.
- You can make your initial complaint in writing, telephone, email, in person or by completing the Council’s complaints form and send to the Monitoring Officer. The complaint will be referred to the Manager responsible for the service who will respond to you in 15 working days.
- If you are not satisfied with the reply you may write to the Monitoring Officer who will investigate your complaint on behalf of the Chief Executive.
- If you are still unhappy after going through the Council’s complaints procedure you can take your complaint to the Local Government Ombudsman (external link).
Complaint about a Councillor
For further information on how to make a complaint about a District/Parish or Town Councillor please see the Complaints about councillors page.
Complaint about fraud
If you consider your complaint relates to fraud please look at our Whistleblowing Procedure.
As part of our continuing effort to improve the services provided if you are dissatisfied with any service it is important, to Blaby District Council, that it is reported.
What is a complaint?
A complaint is an expression of dissatisfaction, however made, about the standard of service, action or lack of action by the Council or its staff affecting you, the customer.
Related pages on this website
|Officer / Team||Democratic Services and Governance Manager|
|Postal address||Blaby District Council
|Telephone||0116 272 7641|
|Fax||0116 272 7600|
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This page was last updated on 12th March 2013
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